Welcome to Best Outdoor Shops! We’re here to help you gear up for your next adventure. Below you’ll find answers to our most common questions about products, shipping, returns, and more. If you don’t find what you need, our Adventure Support Team is always ready to assist at [email protected].
About Our Products
What types of outdoor equipment do you sell?
We specialize in high-quality adventure gear including:
- Backpacks for all your carrying needs
- Comfortable outdoor chairs
- Durable cookware for camp meals
- Practical dinnerware sets
- Hydro Flask hydration products
- Kayaks for water adventures
- Portable sleeping mattresses
- Portable power stations
- Reliable tents for all weather conditions
How do you ensure product quality?
We carefully select each product in our inventory to meet the demands of outdoor enthusiasts. Our gear is chosen for durability, functionality, and reliability in various outdoor conditions. Items like tents, cookware, and fragile products receive special adventure-proof packaging to ensure they arrive in perfect condition.
Shipping & Delivery
What are your shipping options?
We offer two adventure-ready shipping methods:
- Standard Shipping ($12.95 flat rate)
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes full tracking
- Free Shipping (orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Includes basic tracking
How long does order processing take?
We commit to processing all adventure orders within 1-2 business days. Delivery times begin after your order has been processed and dispatched from our warehouse.
Do you ship worldwide?
Yes! We ship globally to serve our international outdoor community, excluding select remote areas in Asia where logistics may be limited. Wherever your adventure takes you, we’ll do our best to get your gear to you.
Can I track my order?
Absolutely! We provide transparent tracking at every stage of your delivery:
- Standard Shipping: Detailed tracking through DHL or FedEx
- Free Shipping: Basic tracking through EMS
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the date of receipt if you’re not completely satisfied with your gear. Simply contact our Customer Adventure Team at [email protected] to initiate your return. Items must be in original condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Payments & Security
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment security is as important to us as the reliability of our outdoor gear.
Do you offer gift cards?
Currently, we don’t offer gift cards, but we’re exploring this option for future adventurers! In the meantime, you might consider purchasing a prepaid Visa or MasterCard to use on our site.
Contact & Support
How can I contact customer service?
Our Customer Adventure Team is ready to assist! You can reach us at:
- Email: [email protected]
Where is your company located?
Our adventure headquarters is at:
2 Addison Place, Bloomingdale, US 31302
Though we’re based in the U.S., we ship worldwide to outdoor enthusiasts everywhere!
2 Addison Place, Bloomingdale, US 31302
Though we’re based in the U.S., we ship worldwide to outdoor enthusiasts everywhere!
Ready for your next adventure? Explore our collections of premium outdoor gear, all backed by our reliable shipping and satisfaction guarantee. Wherever your journey takes you, we’ll help you get there with the right equipment!
Happy trails from the team at Best Outdoor Shops – where every delivery starts an adventure.