At Outdoor Equipment Store, we stand behind our adventure-ready gear with the same confidence we have in our own equipment when facing the wilderness. If your purchase doesn’t meet your expectations, our straightforward returns process will get you back on trail quickly.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Unused with original tags and packaging
  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment form
  • Non-Returnable: Used cookware, opened dinnerware, and portable power stations with activated warranties

Our Return Process: Simple as Packing Your Backpack

Step 1: Initiate Your Return

Contact our Customer Adventure Team within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Return Request Template: Subject: Return Request for Order #[Your Order Number] Dear Outdoor Equipment Store Team, I would like to initiate a return for the following item(s) from my order #[Your Order Number]: – [Product Name] – [Quantity] – [Reason for Return: Defective/Incorrect Item/Change of Mind] I prefer: [Refund/Exchange for (specify product if exchanging)] Please advise on next steps. I’ve ensured the item is in original condition with tags and packaging intact. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package Your Return

Pack items securely in their original packaging with all tags attached. Include a copy of your order confirmation or return authorization email.

Step 3: Ship Your Return

We recommend using a trackable shipping method. Return to:

Outdoor Equipment Store Returns
2 Addison Place
Bloomingdale, US 31302

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges, follow the standard return process and clearly indicate your desired replacement item in your request. We’ll ship your new item once we receive and process your return.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing: 3-5 business days
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Original Payment: Refunds are issued to your original payment method

Non-Returnable Items

To ensure safety and hygiene, we cannot accept returns on:

  • Cookware & Dinnerware: Used items or opened packaging
  • Portable Power Stations: Units with activated warranties
  • Personalized or Custom Gear

Exceptions apply for defective items – contact us immediately if you receive damaged or faulty equipment.

International Returns

For orders shipped outside the U.S., return shipping costs and any applicable customs fees are the customer’s responsibility. Refunds will exclude original international shipping charges.

Need Help With Your Return?

Our Customer Adventure Team is ready to assist at [email protected]. We typically respond within 24 hours.

Just as we carefully inspect every piece of gear before it ships, we appreciate you taking care when returning items. This policy helps us continue providing top-quality outdoor equipment to adventurers worldwide.